We have been in business for more than 15 years making over 10,000 custom devices. I noticed that every year out of 500 or more people, there would only be a handful of people we could not help. That is why we created the money back guarantee. It does not mean we can make your pain go away completely but it does mean you will be satisfied with our services or we will give you your money back.
All of our handcrafted items such as custom foot orthotics and braces are covered against defects in materials or workmanship for the lifetime of the product excluding normal wear and tear. This means that you can depend on what we design for you!